Below you'll find answers to some of our most frequently asked questions. For additional help, send us a message through our online customer service, email us directly at orders@hazeltreeflorist.com or call us toll free at 866-730-9891 (local call 916-961-2025.)

What are your hours?
How can I contact you?
Can you deliver my order today?
How do I pay for my order?
Are there any delivery charges or tax?
What about substitutions?
What about orders going outside of the U.S.?
How do I cancel my order?
Is the arrangement in the photo exactly what will be delivered?

What are you hours?
We are open Monday through Friday, 9 am to 5 pm. We are open Saturday from 10 am to 3 pm. We are closed on Sundays.

How can I contact you?
You can also email us anytime at comments@hazeltreeflorist.com or call us from anywhere at 866-730-9891. If you are in our area, you can reach us at 916-961-2025. You can also contact us via our online customer service, just click here. For questions regarding an order, please have your Netticket number available.

Can you deliver my order today?
Place you order by 12:00 pm (PST) for same day delivery. After 12:00 pm (PST) your order will be delivered the following day.

How do I pay for my order?
We accept all major credit cards, including Visa, MasterCard and Discover. If you have an account with our shop you may pay by entering your account number when ordering.

Are there any delivery charges or tax?
All orders are subject to tax of 7.75%. Orders for delivery in our local area will be charged $9.99 for delivery. For orders to be delivered outside our local area, please call us at 916-961-2025 or 866-730-9891.

What about substitutions?
Not every type of flower is available year-round. Some flowers are seasonal or only available regionally. Where they are not available, the closest substitute will be used. Some plants are only available during certain seasons or in certain regions. In such case, we will substitute the closest type of plant at an equal or higher value. Some containers may not be readily available, especially during holidays; in such cases a similar container will be used. If you do not want any part of your order substituted as needed, please mention this when ordering.

What about orders going outside of the U.S.?
To place an order for delivery outside of the U.S., please call us at least 24 hours before your requested delivery date. There are special conditions and pricing that applies to international orders, thus we ask you call our shop so we can best serve your needs for orders outside of the U.S.

How do I cancel my order?
To cancel your order, please call us at at 866-730-9891 or 916-961-2025. Have your Netticket number available for us to facilitate your request quickly.

Is the arrangement in the photo exactly what will be delivered?
Each bloom is unique, therefore no two arrangements will be exactly identical. The style, types of flowers, arrangement of the flowers and container will be the same or similar (see "What about substitutions?" above). The photos are provided as a guide for you and the designer of your arrangement.